No fluff—just bold ideas, proven strategies, and sharp insights to turn customer experience into your biggest advantage.
Yes, You Can Fix Culture
Smart Devices Need Smart Customer Strategies
Service Desk Innovation Takes a Lesson from Consumers
Turn the GDPR into a Carrot—Not a Stick
The Missing Piece in AI Programs: Emotion
How Is That New Year's Resolution Going?
Everyone wins when humans and bots join forces
The Role of Emotions in Customer and Employee Experience
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