September 28, 2021 Case Study Smart Seasonal Drives Millions in Projected Cost Savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
September 28, 2021 Case Study Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in
September 21, 2021 Case Study From siloed inefficiency to omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale Retail and eCommerce
September 10, 2021 Blog Outsourcing vs. managed services: Knowing the difference will save you time and money