Omnichannel Solutions
Every channel,
Synchronised
Our omnichannel solutions help brands orchestrate a seamless customer experience within and across every touchpoint.
Drive business results with
omnichannel CX Technology
Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel and direct customer queries to the optimal channel for each interaction. Our omnichannel orchestration solutions make it possible. Today's hyper-connected customers want to engage with brands on their terms, regardless of channel, and they expect it to be simple, seamless, and consistent. We help you realise the true value and business results of omnichannel through orchestration, not just technology.
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Journey
Orchestration -
Experience
Design -
CRM
Development - Messaging
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Systems
Integration -
Contact Centre
Software
Journey Orchestration
Orchestrate great experiences
Humanify® Journey Orchestration's cloud based platform allows companies to deliver a true customer-centric omnichannel experience. Customers are guided along a course based on real-time insights and data, across all digital touchpoints. It's Customer Engagement Hub allows brands to orchestrate seamless interactive journeys across existing systems, touchpoints and data, enabling companies to create interactive and engaging customer-led experiences for the ultimate in personalised services.
Customer Experience Design
You won't get there if you don't
know where you want to go.
The first step to delivering better customer experiences is to document your aspirations. Our Customer Experience Design solution storyboards the end-to-end ideal customer experience and connects the dots between interaction points and workflows across multiple channels.
CRM Development
The foundation of exceptional customer experiences.
Productivity, operational efficiency, and customer satisfaction are all adversely impacted when Customer Relationship Management (CRM) systems aren't properly integrated into a company's contact crentre. On one side, associates are challenged by disconnected systems, multiple knowledge bases, and a lack of back-office connectivity. On the other side, customers are frustrated by a lack of consistency and personalisation. Our CRM solutions design and implement an effective CRM system to unify and optimize customer data to gain a full view of the entire customer journey.
Unleash the Power of Messaging
Rapidly reduce calls in as little as 3 months
Is your brand truly ready to meet customers anywhere, and at any time? Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Systems Integration
We're systems and technlogy experts.
Reduce risk by partnering with proven experts who have a 95% client renewal rate year-over-year. Our professional services has over 20 years experience designing, managing, and implementing integrated multi-vendor contact center technologies and infrastructures. We blend reliable platforms and service and industry-leading hardware and software applications to deliver best-in-class customer experience solutions at any scale.
Superior Contact Centre Software
Delivering best-in-class contact centre solutions at any scale
Today's customers have more choices than ever. If you don’t create a positive connection, the competition is just a click away. That is why it is more important than ever to create personalised, customer-centric experiences that represent your brand. Great technology and design is essential to delivering connected customer experiences. Our Humanify® Technology Platforms deliver enterprise-class contact centre solutions for omnichannel interactions. They support a seamless, personalised, and contextual transition between all engagement channels.
Learn more about our on-premise and
cloud contact centre software >>
See how our omnichannel technology orchestrates an optimal customer journey.
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Case Studies
Ready to realise the true value of omnichannel?
We'll help you orchestrate your ideal customer journey and deliver end-to-end omnichannel customer experiences.