London, 20th May, 2021; TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the most customer centric organisations after being named finalist in 3 categories.
The Customer Centricity World Series Awards are run by ARCET Global, founded in 2014, who state this is the ultimate competition to crown the most Customer Centric Organisations around the world.
TTEC EMEA won the Best Employee Engagement award in recognition of its employee engagement programme, Culture CX. TTEC were praised for the roll out of Culture CX across EMEA along with refurbished and new contact centre operations opened, all supported by a raft of health and well-being initiatives that seamlessly continued during the COVID-19 pandemic, despite pivoting to a hybrid-model to support both work at home and contact centre environments.
The award for Best Contact Centre was given to TTEC Leeds for the amazing work colleagues had delivered in the last 12 months, supporting one another and delivering great digital-first solutions to clients as the world adapted to a ‘new normal’.
TTEC were also named in the top 3 brands in the Best Crisis Strategy & Management category for their rapidly deployed ‘T-NOW’ solutions, with judges stating that like most organisations, TTEC had been forced to adapt to a new normal this past year, and through it all never lost sight of what is most important including great examples of maintaining business continuity, providing resilience for the brands they represent and keeping its people and its clients across EMEA safe.
Alistair Niederer, Head of EMEA at TTEC, stated; “We are so delighted to have TTEC EMEA recognised as one of the most customer centric organisations in the world. We’ve had a mammoth year already with awards success, but this shouldn’t take away from the monumental efforts of our brand ambassadors who represent our clients so admirably, and during one of the toughest years the industry has ever faced.”
TTEC EMEA’s most notable recent award success includes recognition as Employer of the Year by the Global Sourcing Association, and wins for Best New European Contact Centre and Response in a Crisis at the European Customer Contact Centre Awards run by the CCMA.
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions.
Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at www.ttec.com/emea.