Welcome to
TTEC Bulgaria

Strategically positioned at the crossroads of Europe, Asia, and the Mediterranean, TTEC Bulgaria delivers scalable, high-impact CX solutions powered by one of the most educated and multilingual talent markets in the region. Across our locations, teams support 24 languages and bring together customer care and technical expertise to help brands drive growth, strengthen loyalty, and deliver meaningful customer experiences.

Our two sites provide the ideal foundation for multilingual operations to support customers across EMEA, backed by strong infrastructure and a dynamic workforce.

Sofia Site

Located in the country’s capital and primary business hub, Sofia serves as the backbone of TTEC Bulgaria’s operations. With a large-scale delivery environment and access to top-tier talent, this site supports complex, multilingual CX programs while driving operational excellence and performance at scale.

Plovdiv Site

Plovdiv adds agility and regional strength to our footprint. As a growing business center with strong connectivity and a highly capable workforce, this location supports flexible CX operations and specialized programs, enabling clients to expand efficiently while maintaining quality and consistency.

At a Glance

TTEC opened its first Bulgaria location on 2004

Total seats:
660

Multilingual delivery across EMEA

Bulgaria ranks #1 in Europe and #3 globally for IT specialists per capita

Strategically located sites with strong infrastructure and European market access

We're a certified
Great Place to Work® in Bulgaria

What makes a great place to work? The people, the shared purpose, the opportunity to grow and enjoy the journey.

It’s what has earned us recognition as a Great Place to Work® in Bulgaria for three consecutive years, based on the voices of our employees. We create an environment where everyone belongs and has the tools and support to do their best work.

Learn more about this recognition

Recognized Among Bulgaria’s Top Employers

Top 10 in Bulgaria. Top 2 in BPO. That says it all.
TTEC Bulgaria has been ranked 8th among all companies in Bulgaria and 2nd in the BPO industry in the "Top Employers WhereWeWork Bulgaria 2025" ranking

Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!

Our Solutions

We deliver end-to-end customer experience operations designed to handle complexity at scale. From customer care, to technical support, non-voice work, back-office operations, trust and safety, fraud prevention, and AI data services, our teams combine human expertise with smart technology to keep every interaction seamless, secure, and consistent.

Whether it’s resolving issues in real time, supporting digital journeys behind the scenes, or powering AI systems with high-quality data, we focus on what matters most: speed, accuracy, and experiences that build trust while moving businesses forward.

Seamless support across voice and digital channels, built to resolve faster, reduce friction, and deliver consistency in every interaction.

From chat and messaging to back-end execution, we deliver efficient, high-quality digital experiences that meet customers where they are.

Protecting platforms, brands, and users with precise, scalable moderation that balances speed, accuracy, and compliance.

High-quality data that powers AI and machine learning, delivered by expert teams who understand context, nuance, and accuracy at scale.

Expert-led support that simplifies complexity, helping customers navigate products and platforms with confidence and ease.

Proactive monitoring, detection, and resolution that reduces risk, protects customers, and preserves trust

Bulgarian, English, Bosnian, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Macedonian, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Slovenian, Swedish, Turkish

Our Solutions

Customer Care (Digital & Voice)

Digital CX & Non-Voice Operations

Content Moderation & Trust & Safety

Data Annotation & AI Support Services

Technical Support

Fraud Prevention & Risk Operations

24 Languages. One CX powerhouse

Seamless support across voice and digital channels, built to resolve faster, reduce friction, and deliver consistency in every interaction.

From chat and messaging to back-end execution, we deliver efficient, high-quality digital experiences that meet customers where they are.

Protecting platforms, brands, and users with precise, scalable moderation that balances speed, accuracy, and compliance.

High-quality data that powers AI and machine learning, delivered by expert teams who understand context, nuance, and accuracy at scale.

Expert-led support that simplifies complexity, helping customers navigate products and platforms with confidence and ease.

Proactive monitoring, detection, and resolution that reduces risk, protects customers, and preserves trust.

At TTEC Bulgaria, impact starts with a single interaction.

We deliver multilingual CX, lead generation, and revenue acceleration services across 24 languages, enabling brands to scale seamlessly across EMEA markets with cultural fluency and commercial precision.

What begins as a conversation evolves into momentum, with loyalty strengthened, revenue unlocked and trust earned. Our teams orchestrate the full customer journey with purpose, connecting insight, technology, and human instinct to move businesses forward.