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Contact Centre Operations

Complicated processes? Disconnected systems. We’ve got this!

 

Contact Centre Operations

Complicated processes? Disconnected systems. We’ve got this!

 
 

The people, processes, and platforms to optimise your contact centre


So much to do and so little time to do it. You've got a business to run, and keeping up with all of the systems, processes, and massive amounts of data gets more challenging by the day. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running.

 

Outcomes View all Case Studies→

Front and back office services to help you improve contact centre KPIs

 
25% Decrease in average handle time with support in 17 languages
See how → Read Case Study  
81 Second reduction in call handle time through omnichannel orchestration
See how → Read Case Study 
36% Higher customer satisfaction scores and 29% lower average handle time
See how → Read Case Study 
 
 
6 ways
to
improve
CX
and
lower
costs Contact Centre Outsourcing.
CX marks the spot.

Strategy Guide

Why and How to Outsource Your Contact Centre Operations

Customer experiences, from marketing to sales and service, are now reflections of the brand. Consumers expect great interactions whenever they connect with a company. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands.

Get the Strategy Guide →Download now →

 

More Contact Centre Operations Resources

 

Ready to improve CSAT and lower cost to serve?

 

Let's get started

 
 
 

Strategy Guide

In this guide, learn 6 ways to get started with contact centre outsourcing and the pros and cons of the different types of customer service and sales outsourcing options available to brands.