April 15, 2024 Case Study Smarter Customer Service for Better Customer Experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market. Automotive
April 15, 2024 Case Study Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed AI-powered messaging to deflect calls, enhance productivity, and improve CSAT Retail Banking
April 15, 2024 Case Study Fast-growing Fintech Achieves Fast CSAT Improvements A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security. Financial Technology
April 15, 2024 Case Study Open Enrollment Benefits From a Smart Seasonal Approach Health insurer mixes different employee types to optimize sales conversions and retain high-performing employees. Healthcare Payers
April 15, 2024 Case Study Cost savings and happy employees all year long We worked with a leading insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year. Property and Casualty Insurance
April 15, 2024 Case Study Proactive automation solution yields €12M in accelerated debt collection A team of forward-thinking leaders seised an opportunity to drive efficiency with a focus on improving the debt collection process Communications
April 15, 2024 Case Study Email videos capture attention, drive response rates TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy. High Tech
April 15, 2024 Case Study Data insight reduces churn and decreases costs B2B company identifies key customer pain points and proactively deflects call volumes.
April 15, 2024 Case Study RealPlay Bot shrinks contact centre attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills. Communications
April 15, 2024 Case Study Fraud Support Breaks Remote Training Barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event. Retail and eCommerce
April 15, 2024 Case Study Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales The company significantly increased client revenue at a critical time of year by analysing agent calls for insights. High Tech
April 15, 2024 Case Study Airline Reduces AHT with Quality, Not Speed With calls handled by more confident and knowledgeable contact centre associates, average handle time was reduced by a full minute. Airlines
