April 16, 2024 Case Study Federal Government No Time to Lose We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
April 16, 2024 Case Study Public Sector and Government Energy Firm Lights Its Future with Customer Strategy Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
April 16, 2024 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organisation gains more time for disaster assistance.
April 16, 2024 Case Study Public Sector and Government Intelligent Automation Brings Citizens Closer to Home Desktop automation helps reduces the homebuying sales processes from days to hours
April 16, 2024 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership.
October 10, 2017 Case Study Public Sector and Government Please Help Yourself A utility company transformed its customer service with a self-help solution
