Savvy brands understand that excellent customer experiences are a vital part of business. Yet consumers across the globe indicate that many brands still have work to do when it comes to meeting—much less exceeding—their expectations and earning their loyalty.
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EMEA Blog
Evolving Customer Care for the Millennial Generation
Millennials are a force of nature in today’s marketplace. Supercharged with a sense of purpose, connectivity, and drive, they are bringing innovation and change into the workplace and consumer area. Therefore, it is imperative that the customer service space is in touch with them or risk becoming outdated.
The Hidden Obstacle to Great Corporate Culture: Unconscious Bias
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
CX Leadership Corner: 9 Ways to Effectively Communicate via Digital Presentations
Do you ever need to deliver digital presentations, communicate with senior leaders and colleagues, or pitch to clients online via webinar and video?
Lead don’t follow - 2019 European CX Trends
As January ends, our new year’s resolutions should shift from wishful thinking to taking action. I’m confident that companies want 2019 to be the year they redefine their customer experience (CX). But like quitting that bad habit, you need guidance and preparation.
Northern Ireland: The Future of European Nearshoring
Today’s complex contact centre space demands intense levels of front-line support and meaningful voice and digital interactions. Outsourcing has always been an alternative for contact centres looking to save money, but at the cost of potential linguistical and cultural misunderstandings.
4 Key Insights to Inspire CX Leadership
We live in a world where everything but experience is being commoditised, and experience delivers greater returns when done well. That’s why organisations need customer-centric leadership to drive a customer experience (CX) culture from within.