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Add at-home associates quickly to your contact centre operations. Rapidly address regulation and volume changes and leverage proven technology with our virtual contact centre workforce. Get started with a right-sized solution that fits your organisation's needs NOW.

Take our 30 second assessment

 

Minimise disruption and stabilise customer operations

How can I move my contact centre associates to at-home and how can I quickly add more support? We can help you take strategic measures to protect your brand and provide high-quality customer experiences in these unprecedented times. Our at-home contact centre solutions accommodate fluctuating demands, help manage costs, and abide by local and federal government guidelines. Diversify channels and geographies and leverage safe, secure, and compliant at-home technology. Coupled with best-in-class operational processes and management, our virtual contact centres provide you with the flexibility, scalability, and confidence you need to protect your customer relationships.

 

Our virtual contact centre workforce offers a broader pool of available at-home associates
so you can ramp up and scale quickly with secure technology and CX best practices.

 
12+ years
We've been designing
and deploying at-home
virtual contact centres
43K
In pipeline for a global
reach work force of
at-home associates
 
72 hours
We can hire and
start training
in 72 hours
25%
Reduction in associate
training time while also
exceeding CSAT goals
 

Download AddNOW Data Sheet

Get started fast

With over a decade perfecting at-home contact centre models, our proven approach is secure, scalable, and ready to rapidly and seamlessly get your virtual contact centre running NOW.
 

Solution

We’ll confirm the pricing for your right-sized option factoring for any "one-off" requirements identified.

Price

We’ll confirm the pricing for your right-sized option factoring for any “one-off” requirements identified.

Scope

We’ll mobilise quickly by executing a no-fuss, simplified contract or amendment designed for speed.

Implementation

In partnership with you, we’ll deploy on a rapid-fire timeline to get your at-home workforce established.

Optimisation

Delivered through a proven performance framework with ongoing communication with weekly and quarterly reviews.

 
 

What size is right for you?

Take our assessment to right-size your at-home contact centre solution, based on people, technology, training, and complexity.

Take our 30 second assessment

 

Simple, scalable and secure. We've got this.

Safe, secure and compliant technology coupled with best-in-class operational processes, delivered with flexibility, scalability and the confidence to protect your customer relationships. Our software provides at-home associates a comfortable, secure, and connected interface and seamless integration between customer and TTEC systems. Our proven at-home technology utilises the same centralised data centres as brick-and-mortar, including PCI Certified Level 1, TLS 1.2 for network security, and multiple hardware and software security controls. AddNOW enables you to quickly add an at-home model with secure technology and business practices.

 

Award-winning employee experiences

Amazing customer experiences require amazing employee experiences. For the past 5 years, we've been recognised for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.

  • Virtual community events
  • Robust rewards and recognition program
  • Virtual team-building activities
  • Gamified career paths
  • AI-enabled associate experience
  • Health and financial resources for total wellness balance
 
 
customer acquisition servics overview video screenshot

GrowNOW customer acquisition solutions

GrowNOW provides at-home associates who use the most advanced marketing, sales, and automation technologies available to execute on our three core offerings of demand & acquisition, growth & expansion, and retention & loyalty, with typical 5:1 ratio. GrowNOW sales and revenue growth solutions for the entire customer lifecycle.

Learn more

 
 
 
25% reduction in training time Our client needed a flexible service organisation to quickly adapt to seasonal fluctuations for this retailer. Our at-home model provided a reduction in associate training time and exceeded CSAT goals.
16% reduction in call handle time A global wellness brand wanted to evolve its legacy contact centre model so that it could better meet its members multichannel service expectations.
48 hours trained and ready to support When disaster struck, we were able to activate at-home associates across our network to provide immediate support to those impacted by the recent hurricanes.
95% or higher quality levels When a client had a surge in customer enquiries, we jumped into action fast, hiring and training within 72 hours, while also providing 95% or higher quality levels.
 

WEBINAR

Shifting Back: How to prepare for what's next in the contact centre

In this webinar, find out what’s working in the contact centre, what’s not, and what you can do now to move your organisation forward, including the top 5 ways contact centres are innovating today for long-term CX success.

Watch Webinar More resources
 

Quickly ramp and scale with our secure at-home contact centres

Our AddNOW at-home contact centre packages allow rapid scale to support growth or to meet changing demands. We combine the quality management and security of our brick-and-mortar operations with the speed, flexibility and cost structure of a variable model.

Right-size your AddNOW solution