APAC Resources | TTEC APAC

November 8, 2024 Datasheet

Welcome to TTEC Malaysia

Meet customer demand with Asian language support and CX excellence
April 14, 2024 Case Study Healthcare

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
April 14, 2024 Case Study Federal Government

No Time to Lose

We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
April 14, 2024 Case Study Communications

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
April 14, 2024 Case Study Public Sector and Government

Energy Firm Lights Its Future with Customer Strategy

Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
April 14, 2024 Case Study Automotive

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
April 14, 2024 Case Study

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 14, 2024 Case Study Communications

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
April 14, 2024 Case Study Automotive

Ready, Set, Go!

A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
April 14, 2024 Case Study High Tech

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
April 14, 2024 Case Study Hypergrowth and Startups

Making the Last Mile Count

Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand.
April 14, 2024 Case Study Retail and eCommerce

A Clear Vision Spurs Sales and Service

A near-shore team of brand ambassadors help guide online customers through the sales and service journey.