Vaccine Support

Educate Automate Vaccinate

Educate
Automate
Vaccinate

Successfully vaccinating millions of people hinges on efficient coordination, effortless
citizen and patient experiences, and proactive support. TTEC's vision and solution
ensures an organised, demand-based, safe consumer vaccination experience.

HOW WE HELP

Our Solutions

Leverage our seasoned experts, proven-processes, and efficiency-driving
technology in your part in the vaccine efforts. Get ahead of the surge with
a global partner you can trust to assure business continuity and resiliency.

Deliver accurate vaccine information,
communicate effectively, and schedule
appointments at scale with readily
available empathetic associates.

Leverage foundational contact centre services
Rapid deployment, less than 2 weeks
Reduce incoming contacts at the start of the end-to-end vaccine management process

Reduce contacts handled and create
cost efficiencies across scheduling,
appointment management, and FAQs with
automated messaging and technology.

Automate and manage appointment scheduling, reminders, and follow-ups
Deflect IVR and Web inquiries to mobile Messaging
Integrate seamlessly with your existing systems and/or TTEC's full vaccine management suite

Ensure an informed, efficient, and
safe end-to-end vaccination experience
with a combination of skilled
associates and advanced technology

Improve + accelerate the vaccine experience by interacting with citizens in their preferred channels
Achieve real-time, geo-specific appointment scheduling and timely reporting/tracking
Drive easy, fluid, and cost-effective vaccination experiences at scale with intelligent automation

Deliver accurate vaccine information, communicate effectively, and schedule appointments at scale with readily-available empathetic associates.

Leverage foundational contact center services
Rapid deployment, less than 2 weeks
Reduce incoming contacts at the start of the end-to-end vaccine management process

Reduce contacts handled and create cost efficiencies across scheduling, appointment management, and FAQs with automated messaging and technology.

Automate and manage appointment scheduling, reminders, and follow-ups
Deflect IVR and Web inquiries to mobile Messaging
Integrate seamlessly with your existing systems and/or TTEC's full vaccine management suite

Ensure an informed, efficient, and safe end-to-end vaccination experience with a combination of skilled associates and advanced technology

Improve + accelerate the vaccine experience by interacting with citizens in their preferred channels
Achieve real-time, geo-specific appointment scheduling and timely reporting/tracking
Drive easy, fluid, and cost-effective vaccination experiences at scale with intelligent automation

PREPARATION IS KEY

Scale efficiently.
Connect with empathy.

COVID-19 vaccine efforts require an efficient automated ordering, distribution, administration,
and tracking program. TTEC can help you avoid overwhelming your contact centres with
rapidly-trained at-home associates enabled by our secure and tech-agnostic solutions.

At-home
operations

An at-home operations platform powering 100k+ remote associates across the globe in completely secure work-from-home environments.

Omnichannel
Support

Omnichannel technology lets patients and citizens interact in their channel of choice to improve and accelerate the vaccination experience.

Messaging
Platforms

Messaging lets you reach patients and citizens via the platforms they prefer for outreach, scheduling, enquiry responses, and critical follow-up.

Intelligent
Automation

Automation helps eliminate redundancies and deflect calls to intuitive self-service to increase efficiencies and drive down labour costs.

Back Office
Support

Back Office Support provides efficiencies with best-in-class management and optimisation of processes.

Award-winning
Training

Award-winning AI-powered learning solutions to train agents 2-3x faster and keep their job skills and knowledge up-to-date.

CASE STUDIES

650 remote agents in 4 weeks
Our talent acquisition teams quickly mobilized to
recruit in multiple geographies and onboard at-home
associates to answer questions from callers about
the COVID-19 vaccine, where to get it, and more. Read the full story

72 hour rapid deployment of virtual contact center
Our platform provided the ability to rapidly deploy both the
technology and the multilingual support required to serve a
diverse set of families. Within 72 hours we had set up a virtual
contact center and staffed 60 experienced public sector agents. Read the full story

2,000+ agents shifted to remote support
We equipped agent devices with security-compliant software
and enhanced security protocols and processes that met HIPAA
and overall data security requirements, allowing us to provide
a comprehensive support and training enabled at-home model. Read the full story

70,000 case backlog cleared
A health insurer had a large backlog of physician
reports. We deployed an agile, dedicated team to
manage the backlog in record time, introduce quality
control measures, and ensure ongoing compliance. Read the full story

4x as many contacts answered
Faced with unprecedented demand for unemployment
assistance, one state needed to upgrade its contact center fast.
Rather than overwhelm phone lines, the state added messaging
to interact with citizens quickly and efficiently. Read the full story

Rapid response with emergency expertise We set up hotline support service through 10 locations,
including three new pop-up sites, within one week. We
have the emergency expertise and processes to rapidly
deploy technology and staff to get contact centres up. Read the full story

Expanded capacity via AI and agents The Wyoming Department of Workforce Services mobilized a
cross-functional response of AI and human agents to address
surge in unemployment claims. Our automation technology
deflected calls and our at-home agents answered calls. Read the full story

Strategy Guide

Overcome Vaccine
Management Challenges

The COVID-19 vaccine rollout will be one of the largest public health initiatives
In the rush to get the Coronavirus vaccine out, don't forget the customer
experience (CX). The logistical challenges for pharmaceutical companies,
government agencies, healthcare organisations, and others in the healthcare
ecosystem are immense. CX best practices can be applied to alleviate stress
on organisations responsible for the vaccine rollout. Read this strategy
guide for patient-centric solutions to top logistical and CX challenges faced
by those involved in vaccine development and distribution management.

Download Strategy Guide Contact Us

COVID-19 Task Force | Vaccine Support

TTEC supports vaccine
distribution management
with CXaaS

Effortlessly coordinate vaccine management operations
and communications amongst partners, public health
organisations, providers, payers, citizens, and patients.

Educate Automate Vaccinate