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Four Steps to Insight-Driven Sales and Marketing in Lean Times Blog Post By Don Ryan A recent blog post (Waking the Sleeping Tiger With a Strategic Approach to Sales) posited that businesses can stretch their sales and marketing investments and...
Bringing Best Practices to Customer Experience Excellence: The Four Benefits of Partnering with an Expert Blog Post By Greg Flaherty It’s proven that contact centre outsourcing can provide immediate and long-lasting productivity and business...
Regional TTEC Leader to Share Perspectives on Automation in Omnichannel CX at CCW Australia Iain Banks, Regional VP of International Markets, to Discuss the Importance of Employing a Human Approach to Automation Sydney, February 13, 2018 --...
Tried-and-Tested Employee Engagement Strategies That Unleash Higher eNPS Scores Blog Post By Judith Aquino Savvy brands understand that excellent customer experiences are a vital part of business. Yet consumers across the globe indicate that many...
Fraud Attacks are Evolving. Here’s How to Proactively Fight Back Blog Post By Kaushal Mehta We live in a digital world, and there’s arguably no other region as immersed in technology as the Asia-Pacific (APAC) region. But as consumers...
How to Reinvent Your Customer’s Banking Relationship Blog Post By Ryan Rayner Banking in Australia and the APAC region has changed, and for the better. Fintech, the Royal Commission, and controversy have shaken the core of financial...
Telstra Reaffirms Commitment to Customers, Gains Subscribers By Elizabeth Glagowski The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. This article was originally published in our...
Stick to Your Lane: How a Contact Centre Partnership Can Reinvent Your CX Blog Post By Gordon Smith Let’s start our story with a man named Jim. A coffee connoisseur, Jim opens a café where he whips up a great cup of coffee but isn...
Serving some of the largest, iconic, online brands in travel, retail and ecommerce across the globe, Motif has been providing essential fraud prevention and community moderation services for more than a decade. Motif is now part of TTEC. Learn...
Decoding RPA and Intelligent Automation in the Contact Centre Blog Post By Rafa Domene Carmona Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want,...
CX Leadership Elusive in Australia Blog Post By Ryan Rayner Customer experience (CX) in Australia has been sluggish, with a few standouts. According to Forrester’s 2019 Australia Customer Experience Index the overall quality of CX has...
It’s Time to Make Credit Collection More Human Blog Post By Lester Estonina Credit collection can be a thankless job. And it’s no wonder – it’s tough to ask someone to call people and remind them about the debt they owe. In...
Contact Centre Automation: Best Practices for 2020 For 2020, the implementation of contact centre automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological...
The Future of CX 2020 5 Trends shaping customer experiences for 2020 and beyond Customers don’t stand still; they have ever-changing tastes, preferences, and expectations. The best businesses constantly learn and adapt to those...
The Challenge A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. While chatbots are being increasingly deployed across messaging applications, the company needed skilled...
The Challenge As more than half a year’s worth of rain fell in one three-day period, residents of numerous counties in central and northern Colorado were victims of historic flooding. In response, the Red Cross opened shelters and mobilised...
Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient? Businesses around the world are watching their costs rise and revenue drop as a result of natural disasters, disease, and other unplanned...
Competition can be found everywhere, even running through your home’s wires and circuits. The average consumer switches their electricity provider once a year, for example. Momentum Energy was determined to improve this situation and avoid...