APAC Search Results for
"messaging"
The Challenge Faced with unprecedented demand for unemployment assistance related to the Coronavirus outbreak, one state needed to upgrade its contact centre fast. Rather than overwhelm phone lines, the state looked to add messaging to interact...
The Challenge A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. While chatbots are being increasingly deployed across messaging applications, the company needed skilled...
The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...
Client Story Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership. 60% drop in call voume 5,000 support calls...
Challenge A worldwide humanitarian organisation providing emergency assistance, disaster relief, and educational courses in the United States strives to provide quality support services to people in crisis. To maintain this level of support, it...
A large multi-brand apparel retailer, with over 300 locations nationwide as well as significant internet and catalog sales, had a yuletide dilemma. Between November and December, when its customers were in the shopping mood, standing with credit...
The Challenge A leading healthcare organisation needed a partner to immediately help it shift multiple parts of its customer care from a brick-and-mortar environment to remote contact centre support in response to the COVID-19 pandemic. It also...
The Challenge A multi-billion dollar tax preparation software company had a challenging contact centre staffing issue. It operates in a highly seasonal business, with peak employment six times the figure for slow periods. But it was relying on...