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"messaging"
The Challenge Faced with unprecedented demand for unemployment assistance related to the Coronavirus outbreak, one state needed to upgrade its contact centre fast. Rather than overwhelm phone lines, the state looked to add messaging to interact...
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Remote contact centre support, which was once considered impossible for healthcare, is now becoming a fact of life for payers, providers, and others in the healthcare ecosystem. In the wake of the coronavirus outbreak, healthcare companies are...
Strategy Guide | 8-minute read 7 Predictions for the Future of Banking Banking CX and employee engagement reimagined to serve tomorrow’s needs today. The COVID-19 pandemic pushed the evolution of customer and employee experience in the...