APAC Search Results for
"messaging"
The challenge At the onset of the COVID-19 pandemic and the shift to remote work, a cloud technology giant saw the efficacy of its sales outreach efforts to small and medium-sized businesses in EMEA markets decline. Fewer and fewer prospects were...
The Challenge A multi-billion dollar tax preparation software company had a challenging contact centre staffing issue. It operates in a highly seasonal business, with peak employment six times the figure for slow periods. But it was relying on...
Telstra Reaffirms Commitment to Customers, Gains Subscribers By Elizabeth Glagowski The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. This article was originally published in our...