APAC Search Results for
"messaging"
See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on. Schedule a...
The Challenge Faced with unprecedented demand for unemployment assistance related to the Coronavirus outbreak, one state needed to upgrade its contact centre fast. Rather than overwhelm phone lines, the state looked to add messaging to interact...
CONTACT CENTRE MYSTERY SHOPPING RESEARCH WHITE PAPER What We Learned When Investigating Mobile Messaging CX at 20+ Companies Most companies think they communicate effectively with customers, but the actual customers disagree. To...
The Challenge A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. While chatbots are being increasingly deployed across messaging applications, the company needed skilled...