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Embrace messaging to ensure increases in CSAT A whopping 58% of customers text businesses that aren't even set up to respond.* Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC...
Cheat Sheet 5 Tips For Messaging Success Is Apple Business Chat on Your Radar? Consumers live on their phones, which is why the messaging channel is growing so much. And it will get bigger with Apple Business Chat. This new...
6 Proven Ways to Win With Messaging A strategic guide for transforming messaging into a competitive advantage Consumers use messaging apps as a conversation and interaction space daily – keeping communication streams open and ongoing...
See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on. Schedule a...
White Paper | 8-min read The Utimate Business Case for Messaging Consumers want to use messaging, CX leaders understand the many benefits, but only a handful of brands offer it. What gives? Messaging helps you create better customer experiences,...
CX Strategy Guide | 10-min read Remote CX + Messaging = A Perfect Pair The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model. What great timing, since messaging perfectly pairs with...
The Challenge Faced with unprecedented demand for unemployment assistance related to the Coronavirus outbreak, one state needed to upgrade its contact centre fast. Rather than overwhelm phone lines, the state looked to add messaging to interact...
CONTACT CENTRE MYSTERY SHOPPING RESEARCH WHITE PAPER What We Learned When Investigating Mobile Messaging CX at 20+ Companies Most companies think they communicate effectively with customers, but the actual customers disagree. To...
The Challenge A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. While chatbots are being increasingly deployed across messaging applications, the company needed skilled...