APAC Search Results for
"effortless"
The challenge Over time, a leading telecommunications and digital services company’s knowledge content had been spread out among various systems and platforms—there was no single source of truth. The company’s customer and agent...
The challenge When starting a new job, it’s common for new hires to face an initial learning curve. At a major telecommunications firm, however, new hires for a particular line of business’s contact centre had a history of barely...
The challenge In order to better serve customers, it is critical that associates have access to current policies and updated information. The fraud and prepaid customer service teams for a financial services firm with a nationwide footprint,...