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"effortless"
Effortless Experiences: 12 steps to help you move faster Most companies had digital transformation in their 2020 strategy, but it seems they were not far enough along in their journey to make COVID-19 a non-issue. The pandemic has forced...
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The challenge When starting a new job, it’s common for new hires to face an initial learning curve. At a major telecommunications firm, however, new hires for a particular line of business’s contact centre had a history of barely...
CX Strategy Guide | 10-min read Remote CX + Messaging = A Perfect Pair The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model. What great timing, since messaging perfectly pairs with...
White Paper | 10-min read Top Performing Contact Centre Tech, Tools And Trends Realise the potential 186% ROI benefit from an intelligent automation strategy. Robotic process automation (RPA) has surged as companies look for ways to enable...