APAC Search Results for
"effortless"
The challenge Over time, a leading telecommunications and digital services company’s knowledge content had been spread out among various systems and platforms—there was no single source of truth. The company’s customer and agent...
Effortless Experiences: 12 steps to help you move faster Most companies had digital transformation in their 2020 strategy, but it seems they were not far enough along in their journey to make COVID-19 a non-issue. The pandemic has forced...
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Virtual Retail Strategy Guide I 10-min read Virtual Retail + Messaging: They Just Fit The shift to virtual retail begs an interesting question: How do you keep in touch with customers through contactless commerce? Forward-thinking retailers are...
CX Strategy Guide | 10-min read Remote CX + Messaging = A Perfect Pair The growth of messaging as a preferred contact channel coincides with a shift to a work-from-home contact centre model. What great timing, since messaging perfectly pairs with...