APAC Search Results for
"effortless"
Transforming Self-Service From a Pain Point into an Effortless Experience
The challenge Over time, a leading telecommunications and digital services company’s knowledge content had been spread out among various systems and platforms—there was no single source of truth. The company’s customer and agent...
RealPlay Bot closes learning gap, accelerates performance
The challenge When starting a new job, it’s common for new hires to face an initial learning curve. At a major telecommunications firm, however, new hires for a particular line of business’s contact centre had a history of barely...