Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Why CXaaS Matters, and How It’s Good for Your Business
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Effortless Experiences Start with One-to-One Relationships
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CSAT vs. NPS vs. CES: How to turbocharge key metrics for contact centre success
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A Prescription for Operational Excellence in the ‘New Normal’
Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
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Marketing Data Insights: Three Steps to better customer journey data
Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
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4 CRM Trends Driving CRM Innovation
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TTEC Philippines recognized with Great Place to Work® Certification™
Commitment to providing exceptional employee experiences leads to certification
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Cloud-based Video Training Saves 90 Minutes
A humanitarian organisation gains more time for disaster assistance.
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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Accelerate Digital Transformation by Making Automation Intelligent
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Here’s How Sales Professionals Can Succeed in the New Reality
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