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Thoughtful Automation Transforms Customer Care

Optimise digitally enabled humans and humanise digital in the contact centre with AI.

 

With the digitisation of contact centre operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care.

As the nature of work shifts toward digital transformation, the key is to evolve human labour alongside digital labour to improve productivity and experience quality in what we call “Thoughtful Automation.”

Read this white paper to learn:

  • How a thoughtful automation approach to contact centres marries human creativity and empathy with a computer’s ability to calculate options and outcomes
  • Why it’s important to create systems of intelligence to combine the best that humans and technology offers
  • How to adapt a service workforce to AI transformation
  • Customer and employee use cases of thoughtful automation in the contact centre
 

Yes, I want the White Paper

 
 
 
 

SPOTLIGHT

NEWS & EVENTS

TTEC named Service Excellence Company of the Year in Asia CEO Awards

TTEC wins Service Excellence Company of the Year and earns further finalist recognition at prestigious awardsLearn more

TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market

Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilitiesLearn more

CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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