Contact Center Operations
Tech Support
as a service
Tech issues? Not on our watch. Deliver expert,
empathetic support that keeps customers moving.
Contact Center Operations
Tech Support
as a service
Tech issues? Not on our watch. Deliver expert,
empathetic support that keeps customers moving.
Plug into next-level tech support
When technology fails, frustration kicks in. We get customers back on track—fast. Cutting-edge solutions, expert support, seamless experience. Faster resolutions, happier customers, lower costs.
22%
increase in FCR
53%
drop in abandonment rate
70%
productivity savings
16%
rise in CSAT
The technology support partner
that checks all the boxes
Technology issues frustrate customers, slow resolutions make it worse.
To fix problems fast, you need the right mix of people and AI.
Expert talent
Trained specialists who deliver quick, accurate solutions.
AI-powered efficiency
Smart tools that enhance, not replace, human support.
Proactive problem-solving
Prevent issues before
they happen.
Lacking in-house expertise? The right outsourcing partner provides the people and tools to get it done.
Technology support for every need
Security &
login support
Fast, secure,
and hassle-free:
Password resets
Login & authentication issues
Security & fraud protection
Billing concerns
Product &
warranty support
From purchase to protection, we've got it covered:
Returns & replacements
Shipping & order issues
Device troubleshooting
Warranty & recall support
Sales &
user support
Seamless customer
journeys start here:
Sales & membership support
Web & navigation assistance
Service validation
Training &
QA support
Empowering teams,
optimizing performance:
Technology training & site management
Real-time troubleshooting
Quality assurance
Solve faster. Work smarter. Stay ahead.
Combine expert talent, AI-driven automation, and proactive strategies to eliminate downtime, boost efficiency, and enhance customer satisfaction.
Tech-savvy. Customer-focused.
Our expert team combines deep technical knowledge with human empathy—ready to jump in and exceed expectations.
6%
overall quality assurance goal exceeded
Tech-savvy. Customer-focused.
Our expert team combines deep technical knowledge with human empathy—ready to jump in and exceed expectations.
6%
overall quality assurance goal exceeded
Intelligent automation with a human touch
Smart automation meets real human care. We resolve technology issues across any channel, ensuring speed, efficiency, and customer satisfaction.
15%
increase in CSAT and reduced time to first response
Intelligent automation with a human touch
Smart automation meets real human care. We resolve technology issues across any channel, ensuring speed, efficiency, and customer satisfaction.
7%
decrease in AHT and increase in issue rate resolution
Solve faster. Work smarter. Stay ahead.
Combine expert talent, AI-driven automation, and proactive strategies to eliminate downtime, boost efficiency, and enhance customer satisfaction.
Tech-savvy. Customer-focused.
Our expert team combines deep technical knowledge with human empathy—ready to jump in and exceed expectations.
6%
overall quality assurance
goal exceeded
Intelligent automation with a human touch
Smart automation meets real human care. We resolve technology issues across any channel, ensuring speed, efficiency, and customer satisfaction.
15%
increase in CSAT and reduced
time to first response
Stay ahead of the problem
We don’t just fix, we predict. Proactive solutions stop issues before they happen, cutting frustration and costs.
7%
decrease in AHT and increase
in issue rate resolution
Elevate your Technology Support
Unlock expert talent, cutting-edge technology, and smart solutions to resolve issues faster, better, and more cost-effectively.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner for outsourcing needs
More insights from TTEC
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Dynamic Retail Support is a Win, All Year Long
Learn more