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How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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November 8, 2024 Datasheet

Welcome to TTEC Malaysia

Meet customer demand with Asian language support and CX excellence
April 14, 2024 Case Study

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
Healthcare
April 14, 2024 Case Study

No Time to Lose

We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
Federal Government
April 14, 2024 Case Study

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
Communications
April 14, 2024 Case Study

Energy Firm Lights Its Future with Customer Strategy

Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
Public Sector and Government
April 14, 2024 Case Study

Associate Assist bot drives knowledge base efficiency

Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
Automotive
April 14, 2024 Case Study

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 14, 2024 Case Study

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
Communications

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