April 11, 2024 Case Study Airlines Travel Offshore, Beat NPS Goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care.
April 11, 2024 Case Study Airlines Get Customer Insights, Get Results A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more.
April 11, 2024 Case Study Airlines Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty.
April 11, 2024 Case Study Airlines Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home.
April 10, 2024 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources.
April 10, 2024 Case Study Travel and Hospitality A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
June 17, 2020 Case Study Travel and Hospitality Fast and Effective Resiliency Planning Delivers Uninterrupted Remote Customer Support Contact centre agents shifted to 100% remote work without sacrificing high performance levels
