April 11, 2024 Case Study Travel Offshore, Beat NPS Goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care. Airlines
April 11, 2024 Case Study Get Customer Insights, Get Results A speech analytics tool combined with robust training empowered contact centre agents to make data-driven recommendations that produced immense savings and more. Airlines
April 11, 2024 Case Study Knowledge Base Innovation Takes Customer Support to New Heights An airline group took proactive steps to enhance its knowledge base system, ensuring exceptional customer experiences that drive continued loyalty. Airlines
April 11, 2024 Case Study Enhanced Knowledge Base Enables Agents to Seamlessly Switch to WFH We helped a major airline’s loyalty programme avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home. Airlines
April 10, 2024 Case Study Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources. Car Rental
April 10, 2024 Case Study A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers. Travel and Hospitality
June 17, 2020 Case Study Fast and Effective Resiliency Planning Delivers Uninterrupted Remote Customer Support Contact centre agents shifted to 100% remote work without sacrificing high performance levels Travel and Hospitality
