Client Stories

Clothing retailer meets peak holiday demands

Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.

Personal Attention, No Building Needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home our client was able to reduce staffing requirements by 12% to help save costs.

Fraud Support Breaks Remote Training Barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.