April 14, 2024 Case Study Retail and eCommerce A Clear Vision Spurs Sales and Service A near-shore team of brand ambassadors help guide online customers through the sales and service journey.
April 11, 2024 Case Study Retail and eCommerce Clothing retailer meets peak holiday demands Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
April 11, 2024 Case Study Retail and eCommerce Dynamic Retail Support is a Win, All Year Long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution.
April 11, 2024 Case Study Retail and eCommerce Personal Attention, No Building Needed Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home our client was able to reduce staffing requirements by 12% to help save costs.
April 11, 2024 Case Study Retail and eCommerce Agile Outsourced Support From Day One End-to-end outsourced support delivers best-in-class results
April 11, 2024 Case Study Retail and eCommerce Fraud Support Breaks Remote Training Barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety agents in an unprecedented event.
April 11, 2024 Case Study Retail and eCommerce Transform First-Time Customers into Loyal Brand Ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support.
April 10, 2024 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
