April 14, 2024 Case Study Healthcare Providing Rapid Contact Centre Assistance During Disaster Relief After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
April 14, 2024 Case Study Healthcare Process Automation to the Rescue A pharmacy benefit management organisation increased efficiencies, leading to significant results.
April 14, 2024 Case Study Healthcare Payers Building a Nimble Healthcare Claims Processing System A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing.
April 11, 2024 Case Study Healthcare Payers The Right Knowledge Leads to Better Member Experiences An updated and relevant knowledgebase becomes a valuable tool for agents.
April 11, 2024 Case Study Healthcare Providers Command and Conquer Hospital Inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care.
April 11, 2024 Case Study Healthcare Payers Flexible Staffing Helps Boost Member Enrollment by 73% Work-from-home model garners top talent to achieve health insurer’s membership goals.
April 11, 2024 Case Study Healthcare A Healthy Dose of Culture Leading lifestyle brand builds empathy among associates to strengthen member relationships.
April 11, 2024 Case Study Healthcare Swift COVID-19 Vaccine Support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks.
April 11, 2024 Case Study Healthcare A Prescription for Operational Excellence in the ‘New Normal’ Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.
April 11, 2024 Case Study Healthcare Payers Breaking Down Backlogs with Back-office Accuracy and Speed Agile team cleared a health insurer’s report backlog in record time.
April 10, 2024 Case Study Healthcare Payers Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
April 10, 2024 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organisational design, and more.
