Client Stories

Powerful learning tools increase employee performance

TTEC ensured help desk associates for a major payer were equipped with the latest information to deliver excellent member support, every time.

RSA Medical Gets Flexible to Overcome Growth Challenges

RSA Medical’s contact center reached its capacity, and the company needed our help expanding its service levels. We called-upon our at-home associate solution to help the client save nearly $300,000

Streamlining the Patient Experience Pays Off

Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue