April 14, 2024 Case Study Federal Government No Time to Lose We set up hotline support service through 10 locations, including three new pop-up sites. TTEC got these sites ready to go, with technology in place, within just one week.
April 14, 2024 Case Study Public Sector and Government Energy Firm Lights Its Future with Customer Strategy Our client, was trying to find a way to keep their customer's business. We helped define a new customer experience strategy and roadmap, ending with defining a consistent customer experience.
April 11, 2024 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organisation gains more time for disaster assistance.
April 11, 2024 Case Study State and Local Governments State eases overwhelmed call centres with messaging Nearly 4x as many contacts answered in less than 2 weeks
April 11, 2024 Case Study Public Sector and Government Intelligent Automation Brings Citizens Closer to Home Desktop automation helps reduces the homebuying sales processes from days to hours
April 11, 2024 Case Study State and Local Governments Virtual Contact Centre Support in Record Time Helps Secure $8 Million in COVID-19 Assistance With a rapid contact centre deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in COVID-19 state grant funds.
April 11, 2024 Case Study State and Local Governments Digital Intelligence Powers Wyoming’s Remote State Unemployment Support The Wyoming Department of Workforce Services mobilised a cross-functional response of AI and human agents to address surge in unemployment claims
April 11, 2024 Case Study State and Local Governments Digital Expertise + Human Support Drive Rapid State Unemployment Response TTEC quickly mobilised cutting-edge cloud technologies and experienced agents to maximise a state unemployment agency’s support of surging call volume.
