April 14, 2024 Case Study Financial Services and Insurance Automating Claims Increases Accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
April 11, 2024 Case Study Financial Services and Insurance Exceptional Service, Tailored to Fit Our client’s support volumes increased as much as 200 percent and were stuck with outdated staffing models and scheduling abilities. We were able to use humanify@home to deliver a quality experience.
April 11, 2024 Case Study Financial Services and Insurance Shift to Remote Work without Missing a Beat A financial services client is now looking to make WFH a permanent part of its long-term strategy.
April 10, 2024 Case Study Retail Banking Powerful knowledge management system leads to improved AHT, quality, and more TTEC helped a major financial services firm’s fraud and prepaid customer service teams deliver faster and better support with a cutting-edge knowledge management system.
July 20, 2021 Case Study Financial Services and Insurance Building a Better Bank Branch Around Customers A leading multinational bank wanted to create the optimal customer experience during every interaction. We created a 360-degree assessment and examined the current customer experience
