Associate Assist
Automate next best action suggestions for associates to
improve average handle time and first contact resolution.
Empower your associates with the right answer at the right time
Significantly reduce call time, increase associate capacity, improve resolution rates, and deliver excellent customer service with our Associate Assist bot. It "listens" to customers and associates interact on a call, and based on what's asked, displays appropriate responses on screen – in the same moment a question is asked.
Associate Assist
Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time. See how.
Optimise contact centre operations, empower associates, and enhance the customer experience with our Associate Assist bot
Reduce average handle
time(AHT) without
sacrificing quality
Improve first call
resolution(FCR) and
reduce escalations
Prompt associates
with next best
action suggestions
Increase associate
speed to efficiency
and confidence
Raise customer satisfaction
and quality assurance scores
with faster resolutions
Meet our Associate Assist Bot
An intelligent virtual assistant for contact centre associates that...
Understands
the knowledge article
and confidence ratings
of answers
Remembers
what it has learned and
collects feedback for
continuous improvement
Listens
to text and
voice channels
Knows
inquiries and sentiment,
in all required languages
and across all use cases
Responds
with recommended
answers pulled directly
from the knowledge base
Easy deployment and intuitive user interface
