AI-powered training
Our award-winning RealSkill bot improves
onboarding, speed-to-proficiency, and KPIs
AI-powered training
Our award-winning RealSkill bot improves
onboarding, speed-to-proficiency, and KPIs
Supercharge learning and performance with AI
Training new associates, upskilling teams in new products, or supporting seasonal ramps can cost contact centers a lot of time and money – and the old, one-size-fits all approach no longer works. Individuals increasingly want to learn in different ways and in different channels, so brands need to embrace a more customized and adaptive training approach if they want to hold on to top talent.
TTEC's role-playing RealSkill bot leverages the latest AI and machine learning technology to simulate real-world customer scenarios and give associates real-time feedback and coaching.
Train employees faster and at lower costs
Traditional onboarding programs are dry and unengaging, which frustrates new employees before they even start. Our AI-powered training reduces onboarding time and upskills new employees quickly and effectively. It’s easy to implement and launch and requires minimal upkeep.
58%attrition rate improvement, and 6% efficiency improvement
Improve employee engagement
Today’s employees are tech savvy and operate at their own pace on their preferred device. Our AI-powered training is completely digital, on-demand, and asynchronous, which enhances the learning experience, improves CX, and saves brands time and money. RealSkill provides many opportunities to practice as learners self-pace their training, during breaks or at home, so they can be more productive during working hours.
100%immersive, virtual training providing asynchronous, self-paced programs
Real-time feedback, coaching, and gamification
Real-time feedback and coaching, along with user-friendly dashboards that promote healthy competition between learners, keep associates more engaged. Gamification techniques like points, badges, rewards, and status upgrades incentivize learners and improve job performance. Associates grow more confident, which helps them do their jobs better, faster, and more efficiently.
20%higher eNPS results and 6% higher first contact resolution score
We are proud to be recognized as a market leader in employee engagement and remote jobs
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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Associate Assist bot drives knowledge base efficiency
Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact centre associates
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Customer Assist bot to the rescue
Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
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Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
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Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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Automating Claims Increases Accuracy up to 80%
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system.
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Process Automation to the Rescue
A pharmacy benefit management organisation increased efficiencies, leading to significant results.
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A Healthy Dose of Culture
Leading lifestyle brand builds empathy among associates to strengthen member relationships.
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Cloud-based Video Training Saves 90 Minutes
A humanitarian organisation gains more time for disaster assistance.
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Easing Tax Season Stress
A software company wanted to improve its ability to handle the fluctuations in customer demand, while consolidating its training with a single partner.
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State eases overwhelmed call centres with messaging
Nearly 4x as many contacts answered in less than 2 weeks
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Intelligent Automation Brings Citizens Closer to Home
Desktop automation helps reduces the homebuying sales processes from days to hours
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