TTEC EMEA provides CX services for global
and local business across multiple verticals
23 yrs
experience in CX &
Digital Transformation
2K+
employees
25+
languages providing multilingual
support for CX as a Service
8
countries our service hubs reside across the EMEA region
We are CX strategists, operational consultants,
technology integrators and a contact centre operator
Smarter Customer Service for
Better Customer Experiences
Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
READ THE CASE STUDY
Care is a Universal Language
A money wire company bridges cultural barriers and increases customer satisfaction.
READ THE CASE STUDY
When it comes to your customers, only the best will do.
We combine leading technology partnerships
and the CX expertise to enable your success.
Award-Winning
EMEA Delivery
European Contact Centre & Customer Service Awards 2023
Gold for the Most Effective Learning & Development Program
Gold for the Most Effective Application of Technology
Silver for the Best Multilingual Customer Service
Bronze for Outsourced Contact Centre of the Year
European Contact Centre & Customer Service Awards 2022
Gold for Best Multilingual Customer Service, TTEC Poland
Bronze for Great Place to Work (Large)
Bronze for Best Approach to Diversity and Inclusion
European Customer Experience Awards 2022
Silver Award Winner. Employee Experience
in the Crisis category.
GSA UK Awards 2021
Winner: Excellence in Partnership/Collaboration
TTEC EMEA & Volkswagen Group UK
Winner: Business Services Project of the Year
TTEC EMEA & Volkswagen Group UK
Winner: Employer of the Year – TTEC EMEA
Runner-Up: CX Brand of the Year – TTEC EMEA
CCA Excellence Awards 2021
Highly Commended: Best Collaboration
in BPO – TTEC & Volkswagen Group UK
European Customer Centricity Awards 2021
Top 3: Best Customer Experience
Strategy – TTEC EMEA
Customer Centricity Awards
World Series 2021
Winner: Best Employee Engagement
TTEC EMEA (Culture CX)
Winner: Best Contact Centre - TTEC Leeds
Top 3: Best Crisis Strategy
& Management – TTEC EMEA
UK National Contact Centre Awards 2021
Highly Commended: Business Improvement
Team (Large) – TTEC & Volkswagen Group UK
Bronze Award: Unsung Hero
Tom Johnson, Ops Director, TTEC Leeds
UK National Contact Centre Awards 2020
Gold Award: Most Effective Employee
Engagement Programme – TTEC; Culture CX
decades of experience
The power of big.
The agility of small.
For over 40 years, our business has been helping companies make their customers happy. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. Our global footprint provides the benefits and reach of massive scale. At the same time, our laser focus on micro-interactions allows us to fine-tune interactions, so every experience your customer has with your brand feels as special as they are.
6
Continents50
Languages+60
Client NPS64K+
EmployeesGlobally
We serve many of the world’s most customer-centric brands, and we’d be honored to serve you, too.