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The Challenge As more than half a year’s worth of rain fell in one three-day period, residents of numerous counties in central and northern Colorado (USA) were victims of historic flooding. In response, the American Red Cross opened shelters...
Challenge When Hurricane Harvey made landfall near the Louisiana-Texas border in the U.S., the category 4 storm brought catastrophic rainfall, flooding hundreds of thousands of homes in the Houston area. It was quickly followed by Hurricane Irma...
The Challenge A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. While chatbots are being increasingly deployed across messaging applications, the company needed skilled...
Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient? Businesses around the world are watching their costs rise and revenue drop as a result of natural disasters, disease, and other unplanned...
DENVER, April 6, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the...
The Challenge A leading telecom was looking to improve the efficiency of its customer-facing and enterprise back-office operations. It was open to automation, but was looking for a partner to make the right investments in the areas that would have...
Our Sofia, Bulgaria office is made up of over 800 employees, and specializes in customer care and technical support services. Created in 2004, the site has a long history of helping leading European and global businesses differentiate themselves...
Cheat Sheet Employee Engagement Practices for the Modern Workplace Unlocking an engaged workforce goes beyond the promise of physical incentives such as higher pay or fancy breakrooms. Companies must recognise the changing values...
4 New Rules of Travel: Modernise travel and hospitality for today’s customer Think you know what today’s traveller needs? The modern traveller is tech savvy, experiential, and conscious of how their journey impacts the...
Protect Your Brand, Protect Your Customers Since its inception, the internet has always had its share of bad guys. Unfortunately, the thieves, con artists, and hackers lurking online are finding new ways to steal money, information,...
Fintech and Banking CX Trends Watch The time for change is ripe in Europe as new regulations, financial technology, and digitalisation have transformed customer expectations and needs in financial services. With each of these changes...
Trend Watch 2019: Retail Transformations that Count What does it take for a retailer to be unique? In the age of e-commerce, most retailers are utilising some form of technology or digital tool to transform the customer...
Hypergrowth Meets CX Excellence Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially...
Innovating in Customer Experience Management from Northern Ireland Ryan Strategic Advisory: A White Paper for TTEC The contact centre services market has never been so complex as it is today. Not only do clients require more intense...
eBook Get Smart about Employee Emotions It’s easy to understand the value of emotional connections in business. But what if you could use emotions to predict decisions? Emotional connections have a significant effect on...
eBook Transform Omnichannel Vision into Reality Transforming a multichannel customer experience into omnichannel isn’t easy, but we’ve identified several of the key obstacles companies face and best practices for...
eBook Omnichannel Excellence Is a Marathon, Not a Sprint The path to digital and omnichannel excellence is paved with incremental customer engagement improvements. When discussing omnichannel strategy, digital is nearly always...
eBook Using Customer Journey Maps as a Customer Experience Tool Learn what drives customer engagement and generate new ideas to improve the journey There are a number of things a business can do to become truly customer...
eBook Welcome to the Retail Evolution How retailers can adopt a more agile approach to meet customer demands and learn to embrace change The retail industry is in a state of flux. Media reports have been quick to label a wave...