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Article Is patient experience about to flatline? By Peter Dorrington, Director, Customer Insights – TTEC Digital. It’s no secret that healthcare, especially primary healthcare, is under enormous pressure; the population is growing, we...
London UK, 21st March 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most...
SOFIA, 29 November, 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s...
SOFIA, 29th November, 2018 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world&rsquo...
London, 28th November, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
London, 19 June 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic...
The challenge A leading global professional services firm wanted to update its legacy leadership and development programs in its UK office, which employs 17,000 professionals. Each line of business had been responsible for its own learning and...
One of the world’s largest pharmaceuticals and consumer health companies was looking to implement a Costs Improvement Program (CIP) to create £38.5 million worth of global savings on an annual basis. The company wanted an external...
Telkom South Africa (Telkom), Africa’s largest integrated communications company, was at a crossroads. The company was exposed to high churn risk as a result of its much-criticised service approach and increased competition from new players....
One of the world’s leading general insurance companies recently signed an agreement with the largest Bulgarian telecommunications provider. This agreement granted the insurance company access to the telecommunication company’s...
When customer calls are directed to voicemail – or go completely unanswered – the result is a truly frustrating customer experience. Our client, the world’s largest commercial pest control company, was experiencing this issue...
A U.S.-based money wire company was looking to expand its European footprint. But, in order to do so, they needed to be able to support all major European languages. In addition, the client knew that the language barrier wasn’t going to be...
Our client, one of the biggest technology retailers in the world, was gearing up for Cyber Monday – the start of the single heaviest sales week for online businesses. We already supported this big-box retailer with around 4,000 full-time...
Large-scale information systems are the backbone of big business. For this client – an international technology and consulting company – global enterprise technology is what they are known for. Industry leadership cannot be maintained...
The challenge A company’s ability to meet customer expectations and needs is only as good as the support and resources that its associates receive. A global information and financial services company has engaged TTEC to upgrade its customer...
If an exceptional customer experience is the goal, does a contact centre’s average handle time (AHT) matter anymore? For decades, the prevailing attitude towards contact centre effectiveness was “volume is value” — and...
Utility companies work hard to maintain a positive relationship with the residents they serve. This private utility had an outdated and overtaxed phone system, and as a result was unable to meet service level requirements for the customers who...
.node-apac-case-studies .mast-head .bg, .node-case-studies .mast-head .bg { padding: 0 0 0 10%; width: 100%;} Vodafone wanted to update its retail experience to keep up with the changing needs of its customers and the increased complexity of...
London, 18th October, 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...