Onshore Outsourcing
Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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Three Ways to Digitise the Workplace to Boost Employee Engagement
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Intelligent automation vs. RPA: How to avoid key mistakes
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Answering the Call
World's largest pest company unified their phone system and increased revenue
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Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via to
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Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
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Customer Acquisition vs. Retention: The Perfect Balancing Act
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Mastering Motivation - Leadership and Performance in the World Cup
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€4.5 million annual savings unearthed for computer goods giant
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimise CX for customers and employees
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Real Time Speech Analytics to Power Voice of the Customer Insights
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