Three Ways to Digitise the Workplace to Boost Employee Engagement
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AI holds huge CX potential for automotive brands in 2024
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Offshoring
Offshoring is the transferring activities or ownership of a complete business process to a different country from the country (or countries) where the company receiving the services is located.
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AI-Enabled Remote Training is the New Normal for Auto Company
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5 Ways to Create the Right Retail Experience
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Intelligent automation vs. RPA: How to avoid key mistakes
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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Onshore Outsourcing
Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
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Answering the Call
World's largest pest company unified their phone system and increased revenue
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Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
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Mastering Motivation - Leadership and Performance in the World Cup
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