Intelligent Automation
Eliminate friction and create value for your customers and employees.
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Contact Centre Automation: Tools and Trends for 2020
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Empathy and sentiment scores: What we know and what we think we know
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Reinvent the “New Normal” Customer Experience
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3 Essential Steps to Prepare Bots and Employees for Shared Success
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Back Office Support Services
Improve customer care and grow your business with 24/7, asynchronous back office support.
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Building a Smart Claims Processing Solution
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
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4 Work-from-home Resiliency Strategies for the Contact Centre
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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