Contact Centre Automation: Tools and Trends for 2020
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Communications and Media
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Workforce management optimisation model cuts costs an estimated €8.8M annually
Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%
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Sales Pipeline Calculator
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3 Essential Steps to Prepare Bots and Employees for Shared Success
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Building a Smart Claims Processing Solution
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
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Flexible staffing helps boost member enrolment by 73%
Work-from-home model garners top talent to achieve health insurer’s membership goals
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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4 Work-from-home Resiliency Strategies for the Contact Centre
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Reinvent the “New Normal” Customer Experience
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