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  • Contact Centre Automation: Tools and Trends for 2020
    September 5, 2020 Blog

    Contact Centre Automation: Tools and Trends for 2020

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  • Empathy
    July 31, 2023 Blog

    Empathy and sentiment scores: What we know and what we think we know

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  • Man talking to someone on the phone
    August 7, 2020 Blog

    Reinvent the “New Normal” Customer Experience

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  • Woman at work holding tablet
    January 6, 2025 Landing Page

    Back Office Support Services

    Improve customer care and grow your business with 24/7, asynchronous back office support.

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  • A man checking reports on a tablet
    May 20, 2020 Blog

    3 Essential Steps to Prepare Bots and Employees for Shared Success

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  • Building a Smart Claims Processing Solution
    April 13, 2020 Case Study High Tech

    Building a Smart Claims Processing Solution

    A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing

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  • Working from home
    July 21, 2022 Blog

    4 Work-from-home Resiliency Strategies for the Contact Centre

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  • Workforce management optimization model cuts workforce costs an estimated $9.5M annually
    June 10, 2024 Case Study Hypergrowth and Startups

    Workforce management optimisation model cuts costs an estimated €8.8M annually

    Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

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  • A smiling man in the store
    July 21, 2022 Blog Retail and eCommerce

    Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

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  • Robotic process automation
    May 27, 2021 Blog

    Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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