Contact Centre Automation: Tools and Trends for the Decade Ahead
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Offshore Outsourcing
Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
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TTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment
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AI-powered retail CX & sales outsourcing solutions
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CX Leader, TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018
Recognition of delivering optimum performance through continuous improvement in people practices
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Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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Customer Lifecycle Management
Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
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Customer Experience as a Service
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TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
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TTEC in EMEA highly commended for two UK 2018 CCF Awards
CX leader recognised for UK programme success in Employee Engagement Strategy of the Year and Outsourcing Partnership of the Year
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