CX Leader, TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018
Recognition of delivering optimum performance through continuous improvement in people practices
Read the press release
About Us
Learn more
Accelerated training results with RealSkill learning
An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
Learn more
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework
Read the press release
TTEC in EMEA highly commended for two UK 2018 CCF Awards
CX leader recognised for UK programme success in Employee Engagement Strategy of the Year and Outsourcing Partnership of the Year
Read the press release
Offshore Outsourcing
Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
Learn more about this term
Get the message from banking customers yet?
Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help.
Read the strategy guide
Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
Learn more about this term
Customer Lifecycle Management
Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
Learn more about this term
Contact Centre Automation: Tools and Trends for the Decade Ahead
Learn more
Customer Experience as a Service
Learn more about this service