TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
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Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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About Us
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Customer Experience as a Service
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Customer Lifecycle Management
Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
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TTEC in EMEA win 3 top awards at the “2021 Global Sourcing Association (GSA) UK Awards”
Awards for Best Practice in Strategic Sourcing recognise and reward innovation and pioneering best practice by buyers, service providers and advisors, with TTEC also runner-up for CX Brand of the Year.
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TTEC in EMEA sweeps the board, winning awards for Best Contact Centre, Most Effective Employee Engagement, and Employee Empowerment
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CX Leader, TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018
Recognition of delivering optimum performance through continuous improvement in people practices
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Messaging
Messaging is a text-based, one-to-one conversation that usually occurs on a mobile device or platform like Facebook Messenger, WhatsApp, SMS text messaging, or within an app.
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Gamification
Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
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Get the message from banking customers yet?
Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help.
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Contact Centre Technology
Omnichannel technology that delivers personal CX at scale.
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