Contact Centre Automation: Tools and Trends for the Decade Ahead
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Contact Centre as a Service (CCaaS)
Contact Centre as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs.
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Business Process Outsourcing (BPO)
Business Process Outsourcing or BPO is providing non-primary organizational activities and functions to third-party suppliers.
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TTEC Announces Acquisition of Serendebyte
Acquisition expands TTEC’s intelligent automation solutions for customer and employee experience.
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Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre operations amidst uncertainty and change
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Offshore Outsourcing
Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country.
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Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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Customer Lifecycle Management
Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
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Study: A Rise in Branchless Banking Exposed CX Weaknesses
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Customer Experience as a Service
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