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TTEC Announces Acquisition of Serendebyte
Acquisition expands TTEC’s intelligent automation solutions for customer and employee experience.
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Contact Centre as a Service (CCaaS)
Contact Centre as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs.
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Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre operations amidst uncertainty and change
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TTEC Named a Champion in Frost IQ: Australian Contact Centre Outsourcing Market
Industry analyst report recognises TTEC’s strong geographic footprint and well-established delivery operations in the Asia Pacific region, along with global customer experience capabilities
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Study: A Rise in Branchless Banking Exposed CX Weaknesses
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TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
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Accelerated training results with RealSkill learning
An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
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TTEC in EMEA win 3 top awards at the “2021 Global Sourcing Association (GSA) UK Awards”
Awards for Best Practice in Strategic Sourcing recognise and reward innovation and pioneering best practice by buyers, service providers and advisors, with TTEC also runner-up for CX Brand of the Year.
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Business Process Outsourcing (BPO)
Business Process Outsourcing or BPO is providing non-primary organizational activities and functions to third-party suppliers.
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