Fast-growing Fintech Achieves Fast CSAT Improvements
A hypergrowth Fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security.
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Customer Experience Requires Transformation Not Outsourcing
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Unified training curriculum exceeds targets
TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
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Accelerated training results with RealSkill learning
An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
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TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement center
New center is set to transform customer experience and drive improved loyalty, retention and advocacy
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Fast. Forward. How banks, finserv can thrive during the Big Uneasy
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Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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Leeds, United Kingdom
A Smart Onshore Outsourcing Hub in the UK’s Northern Powerhouse
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Intelligent Routing
Intelligent Routing (or Skills-based Routing), is a technology contact centers use to gather customer inquiries through voice, digital, or social channels, and then applies rules to route it to the agent best fit to resolve the issue.
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Information Technology Outsourcing (ITO)
Information Technology Outsourcing is the transfer of ownership of some, or all information technology processes or functions to a service provider.
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Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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Customer Experience as a Service (CXaaS)
Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
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