Customer Experience Requires Transformation Not Outsourcing
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Unified training curriculum exceeds targets
TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness.
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How insurance firms can keep customers close in tumultuous times
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TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement center
New center is set to transform customer experience and drive improved loyalty, retention and advocacy
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Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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Intelligent Routing
Intelligent Routing (or Skills-based Routing), is a technology contact centers use to gather customer inquiries through voice, digital, or social channels, and then applies rules to route it to the agent best fit to resolve the issue.
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Break the language barrier: Real-time translation is reshaping CX’s future
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Information Technology Outsourcing (ITO)
Information Technology Outsourcing is the transfer of ownership of some, or all information technology processes or functions to a service provider.
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Customer Experience as a Service (CXaaS)
Customer Experience as a Service is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience.
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Knowledge Management Helps Transform GE Healthcare’s Contact Centres
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Navigating uncertainty: Why automotive brands must amplify customer care
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4 Ways Financial Institutions Can Quickly Deploy Digital Strategies for Crisis Response and Beyond
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