Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
Learn more
Answering the Call
World's largest pest company unified their phone system and increased revenue
Learn more
Onshore Outsourcing
Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
Learn more about this term
Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3
Learn more
Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
Learn more
Customer Acquisition vs. Retention: The Perfect Balancing Act
Learn more
Mastering Motivation - Leadership and Performance in the World Cup
Learn more
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via to
Learn more about this term
Voice of the Customer Best Practices and Strategy
Learn more
Contact Centre vs. Call Centre: 6 Key Differences and Why it Matters
Learn more
€4.5 million annual savings unearthed for computer goods giant
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimise CX for customers and employees
Learn more
Redefine the Black Friday Customer Experience
Learn more