EMEA Search Results for
"digital transformation"
Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to...
At first glance, the terms multichannel and omnichannel appear interchangeable. After all, they both involve multiple channels. However, there are significant differences between these terms and recognising those differences could determine...
BELFAST, October 10, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
London, 5th November, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
London, 23rd November, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
London, 11th December 2018 - TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and...
An organisation’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running smoothly and effectively. Yet, in many businesses,...
Great CX and lower cost to serve. It's in the bag. With changing consumer demands, it’s now more important than ever for retail CX leaders to make shopping as easy and convenient as possible, both online and instore. Our...
London, 19 June 2018 - TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic...
DENVER, April 6, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the...
2021 was about moving forward. The content we wrote this year focused on how the best of humanity, technology, and innovation helped organisations push past the pandemic and into a brighter future for customers and employees. Join us as we explore...
Anyone that has designed a detailed customer experience strategy knows the value of knowledge management. A good knowledge management system (KMS) can be the difference between revenue growth and failure. Consultants and business academics have...
I was recently invited to be a guest on the TTEC EMEA CX Pod Europe - the TTEC EMEA podcast that focuses on ideas and thought leadership focused on cus-tomer service and experience. The podcast usually focuses on guests from outside TTEC so it was...
When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations. This typically means choosing between omnichannel...
Cloud Contact Centres Trends Report Cloud Contact Centre Solutions to Accelerate Digital Transformation Cloud contact centres provide many benefits, such as increased flexibility, cost savings, and the ability to support customers from virtually...
What is Contact Centre as a Service (CCaaS)? Contact Centre as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and...
London 28th October 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic...
London, 27th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...