EMEA Search Results for
"digital transformation"
When Burgoyne Hughes, senior manager of call centre operations at GE Healthcare, says his team helps people in “moments that matter,” he means it. Agents field calls from doctors, nurses and other medical professionals who need...
The pandemic accelerated digital adoption of messaging, web and cloud at light speed, and in doing so contact centres have been at the front-line of large volumes of people in need for support, comfort and information. Fostering these digital...
The digital customer reality is upon us. Over the past few years, there has been the emergence of “mobile-only” customers who prefer digital and mobile tools. The line between the online and offline worlds continues to blur more every...
DENVER, Jan. 11, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership...
The COVID-19 pandemic has blown open the so-called “digital front door” of financial institutions—forcing companies to scramble to accommodate an influx of digital interactions and transactions. Reacting to change is one thing,...
DENVER, March 1, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has agreed to...
London UK, 21st March 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most...
I’m always interested when I read about how organisations can pivot and offer new products or services that don’t initially appear to be a part of their core offer and yet eventually become really important to the company.Apple is a great example....
Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalised customer service. But these two platforms aren’t interchangeable....
When we started reporting on virtual reality (VR) in 2016 we were picking up cardboard goggles, retailers began to feature virtual storefronts, and experts questioned its relevance in day-to-day life. Flash forward to 2022: A global pandemic, a...
The latest edition of the CX Pod Europe has just been published. This is our TTEC EMEA podcast and you can find it on all the usual podcast apps, or just listen online here. In this episode, Ivan Kotzev from the industry analyst firm Nelson Hall...
CX eBook | 8-min read Rethink Your CX Structure Today to Build for Tomorrow Finding the right mix of human and digital components in your CX structure is key to business success in an omnichannel world. Customers crave the empathy that comes with...
Strategy Guide | 7-min read EMEA CX Trends: The 2021 Edition Now is the time to be bold. These are consequential times as business leaders look to position their companies to not only survive but thrive in a rapidly evolving market. Understanding...
Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed...
The challenge A global telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services for consumers and business clients. It wanted to improve...
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The challenge Volkswagen Group UK Customer Service Operations prides itself on delivering a high-calibre customer service experience that’s representative of its storied brand. The customer service group supports six brands: Audi, SEAT,...
Trends Report Top Customer Service AI and Automation Trends for 2021 Technological advances in robotic process automation (RPA), Artificial Intelligence (AI) and machine learning (ML) for both customer and employee interactions are changing the...