EMEA Search Results for
"digital transformation"
The people, processes, and platforms to optimise your contact centre CX outsourcing, operations, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a...
Our Cairo location supports 11 languages and has many advantages for companies seeking opportunities to serve Europe, the Middle East, and North America. Egypt provides a great location with many advantages for companies seeking...
Our Athens, Greece, location supports 26 languages and won Best Multi-Lingual Contact Centre for 2021 from the European Contact Centre & Customer Service Awards (ECCCSA). Consider our Athens, Greece location because it’s a large...
Our Krakow, Poland location is an award-winning contact centre and home to a diverse multi-lingual workforce. Poland is an industrious country with a growing and diverse economy. It offers an educated, entrepreneurial-minded workforce and...
South Africa offers an excellent nearshore and offshore environment. With a world-class infrastructure and diverse economy, South Africa offers many advantages for business. The country has a well-established BPO industry that consistently...
Deepen customer relationships and boost the bottom line with BPO across all channels When you hear the term 'business process outsourcing,' what's the first thing that comes to mind? Maybe operational efficiency? Or cost-savings...
Strategy Guide Create Effortless Omnichannel Experiences Omnichannel is essential to succeed in the digital age. Turning on channels or technology is simply not enough to win. Brands must understand the entire customer journey and enable...
REVENUE GENERATION Rock star sales teams available for hire Find and engage customers across all channels to accelerate growth. REQUEST A DEMO Your perfect customer is out there. Let's find them together. Looking for a sales team who don't...
Drive business results with omnichannel CX Technology Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel...
Build culture, employee expectations and well-being into your contact centre enterprise Join us for a forward-thinking webinar with our top CX experts as they conduct a deep-dive into the most useful crisis-inspired innovations we’ve...
Humanify Enterprise Omnichannel Contact Centre Solution powered by: Cisco's Hosted Collaboration for Contact Centre (HCS-CC) Cisco's Unified Communications (HSC-UC) TTEC's proprietary Humanify Portal Cisco's...
Understand key moments of truth With customer experience as a key differentiator for brands, customer journey mapping has become a vital component. Effective journey mapping enables companies to visualise the customer experience and become...
Our world has changed, so your delivery model must change too. Three years of digital acceleration happened in just three short months. Today, COVID-19 is no longer a tolerable excuse for subpar customer service. And adapting an intelligent...
Deliver better experiences by working smarter and faster To meet growing customer demands, brands must be able to manage employees and operational costs effectively – while improving customer experience at the same time....
RETAIL AND ECOMMERCE CX: It's always in style The tech and talent to exceed customer expectations CONTACT US Great CX and lower cost to serve is in the bag With changing consumer demands, it's more important than ever for retail CX leaders...
RPA solutions for increased productivity and efficiency Eliminate the most time-consuming and repetitive manual tasks employees perform in the front and back office with our Robotic Process Automation (RPA) and Robotic Desktop Automation ...
What is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to...
WE DESIGN, BUILD, AND OPERATE amazing scalabledigital smarter efficient automatedhumanconnectedagileoptimisedexceptional CUSTOMER EXPERIENCES In today's fast-paced world, it's not easy to create meaningful connections with your...
Overall contact centre performance across major KPIs, such as quality score, average handle time, and contact resolution rates all suffer when a company doesn't have a clear view of the full customer journey. And yet, fewer than 10% of...
It’s a common experience in inefficient omnichannel call centres – you have to tell a customer service rep your information moments after you already inputted it into the IVR system. Or you must explain to a call centre agent about the...