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Checklist: Collaborative Intelligence in the Contact Centre 4 Ways to Strike a Balance Between Artificial and Human Intelligence Today’s most successful brands blend Artificial Intelligence (AI) automation with human intelligence to augment...
Free Omnichannel Strategy Guide Make Your CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide,...
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Explore the effortless experience toolkit. Powered by industry leading influencers sharing their thoughts and expertise in creating less effort, more happy engagements with your customers. Effortless Resources Strategy Guide Strategy Guide...
Our world has changed, so your delivery model must change too. Three years of digital acceleration happened in just three short months. Today, COVID-19 is no longer a tolerable excuse for subpar customer service. And adapting an intelligent...
Overall contact centre performance across major KPIs, such as quality score, average handle time, and contact resolution rates all suffer when a company doesn't have a clear view of the full customer journey. And yet, fewer than 10% of...
What is Digital Outsourcing? Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services. Digital technologies are evolving quickly, so working with a partner gives brands the...
Omnichannel technology to deliver amazing CX at scale Your customers want to shop on their desktop, purchase on their mobile phone and pick up in your store. They expect to seamlessly move from one channel to the next without having...
Empower your employees to deliver amazing customer experiences Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and...
RETAIL AND E-COMMERCE Infuse convenience into their every shopping experience Compete in the next phase of digital, physical, and immersive shopping experiences with digital transformation solutions delivered faster than you thought possible ...
Training support to create a virtual workforce, fast Business needs are changing. Many companies are migrating from bricks and mortar to remote contact centre environments, but most legacy training materials are designed for classroom...
WE DESIGN, BUILD, AND OPERATE amazing scalabledigital smarter efficient automatedhumanconnectedagileoptimisedexceptional CUSTOMER EXPERIENCES In today's fast-paced world, it's not easy to create meaningful connections with your...
The future of CX is here Give your customers the ability to interact on their own terms, in their own time. Most customers do not care whether a chatbot or a real human helps them, as long as they are getting the service they need, and our...
Contact Centre of the Future: Digital Transformation Best Practices Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service...
RPA solutions for increased productivity and efficiency Eliminate the most time-consuming and repetitive manual tasks employees perform in the front and back office with our Robotic Process Automation (RPA) and Robotic Desktop Automation ...
From data to insight, and insight to business value. Imagine if you could integrate siloed data in a meaningful way to get a 360° view of the customer journey and understand customers needs and expectations. Along with...
Transforming Customer Experiences with Microsoft Technologies We believe that technology plays a critical role in delivering exceptional Customer Experience. Without effective solutions supporting an overarching CX strategy, meeting...
Solutions that simplify omnichannel CX Businesses in the communications, technology, and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that...
Experiences for every car buyer's CX journey We help manage the automotive customer lifecycle by leveraging data to drive profitable acquisition and retention, and deliver a superior customer experience. Our solutions help...
White Paper | 8-min read The Ultimate Business Case for Messaging Consumers want to use messaging, CX leaders understand the many benefits, but only a handful of brands offer it. What gives? Messaging helps you create better customer experiences,...