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This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. Customer loyalty is the product of great customer experience. And in many cases, your company’s customer experience becomes...
The Challenge A major global car maker was winning plaudits from auto buffs for the high quality of its engineering and manufacturing. But it was continually ranking near the bottom of customer satisfaction surveys. TTEC was brought in to fix the...
Ramp up teams quickly with our flexible, seamless, and scalable remote contact centre solutions. During this historic pandemic, we highly recommend organisations shift as much of their contact centre workforce to an at-home environment as...
360° view of customer preferences Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to view the customer...
Differentiate your brand and build unwavering customer loyalty Deliver deeply personalised, one-of-a-kind customer experiences through our cloud-based Customer Engagement Hub (CEB), Humanify® Journey Orchestration. Capture intelligent,...
Free White Paper Make Your Retail CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide, learn 4...
Free Omnichannel Strategy Guide Make Your CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide,...
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European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology Learn More >> European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme...
Explore the effortless experience toolkit. Powered by industry leading influencers sharing their thoughts and expertise in creating less effort, more happy engagements with your customers. Effortless Resources Strategy Guide Strategy Guide...
Our world has changed, so your delivery model must change too. Three years of digital acceleration happened in just three short months. Today, COVID-19 is no longer a tolerable excuse for subpar customer service. And adapting an intelligent...
Overall contact centre performance across major KPIs, such as quality score, average handle time, and contact resolution rates all suffer when a company doesn't have a clear view of the full customer journey. And yet, fewer than 10% of...
What is Digital Outsourcing? Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services. Digital technologies are evolving quickly, so working with a partner gives brands the...
The challenge A global manufacturer of video surveillance management systems couldn’t resolve tech support enquiries about its cloud-based software quickly. Most customer issues came in via phone and the in-house support team couldn’t...
Longevity in the retail industry is earnt by organisations that deliver top-notch customer interactions. One outdoor specialty retailer knew its contact centre platform couldn’t meet self-service expectations for product questions and credit...
Empower your employees to deliver amazing customer experiences Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and...
AUTOMOTIVE The keys to great CX Rev up your brand's customer experience. CONTACT US Experiences for every car buyer's CX journey As customers become increasingly connected and demanding, we're here to help you meet new opportunities...
INTELLIGENT AUTOMATION Gain a competitive advantage through automation Eliminate friction and create value for your customers and employees. REQUEST A DEMO Drive costs down and boost productivity Competitive advantage requires a combination of...
RETAIL AND E-COMMERCE Infuse convenience into their every shopping experience Compete in the next phase of digital, physical, and immersive shopping experiences with digital transformation solutions delivered faster than you thought possible  ...
Training support to create a virtual workforce, fast Business needs are changing. Many companies are migrating from bricks and mortar to remote contact centre environments, but most legacy training materials are designed for classroom...