Contact Centre vs. Call Centre: 6 Key Differences and Why it Matters
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TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
Customer Experience expert scoops leading global awards for delivering holistic experiences enabling digital transformations.
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TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
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TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement center
New center is set to transform customer experience and drive improved loyalty, retention and advocacy
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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Contact Centre Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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Omnichannel transformation
TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
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Outsourcing vs. managed services: Knowing the difference will save you time and money
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What 2010 Can Teach Us About CX Excellence in 2020
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