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ENGLEWOOD, Colo., Nov. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced Regina Paolillo as...

Companies are facing increasing cost pressures globally. Inflation is soaring and the cost of labour continues to rise as the war for CX talent rages. Brands have to consider new operating models and are more focused than ever on transforming...

Earlier in my career I spent eight years in the Royal Navy; Four years studying electronic engineering and four years in the fleet on operational warships in the Middle East. I was a Weapons Engineering Artificer, with responsibility for the...

Fraud has always been a concern when designing a customer experience strategy because a high quality customer journey relies on access to personal data such as home address, purchase history, and payment details. Fraud cannot be eliminated by...

CX Strategy Guide 4 steps to accelerate contact centre digital transformation Customers and employees have a simple request -- don't waste my time. So what does it take to remove wasted effort during customer contacts? The answer is simple: A...

When customer calls are directed to voicemail – or go completely unanswered – the result is a truly frustrating customer experience. Our client, the world’s largest commercial pest control company, was experiencing this issue...

Our client, one of the biggest technology retailers in the world, was gearing up for Cyber Monday – the start of the single heaviest sales week for online businesses. We already supported this big-box retailer with around 4,000 full-time...

The challenge A company’s ability to meet customer expectations and needs is only as good as the support and resources that its associates receive. A global information and financial services company has engaged TTEC to upgrade its customer...

The Challenge As more than half a year’s worth of rain fell in one three-day period, residents of numerous counties in central and northern Colorado (USA) were victims of historic flooding. In response, the American Red Cross opened shelters...

  Come for the magic. Stay for the discussion. We are also sponsoring and speaking at Seminar Hall 17. We hope to inspire you to captivate your customers after joining one (or both!) of our sessions. See details below. Speaker Sessions The...

The customer experience (CX) technology market is hot right now. The pandemic revealed just how poor most companies’ CX infrastructure is and exposed wide gaps in how companies interact with customers, especially through digital channels. As...

DENVER and NEW YORK, Nov. 5, 2019; Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc.(NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions...

This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. A while back I worked with the head of a European bank who endeavored to shift his organisation to be more commercial and customer...

This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. Customer loyalty is the product of great customer experience. And in many cases, your company’s customer experience becomes...

The Challenge A major global car maker was winning plaudits from auto buffs for the high quality of its engineering and manufacturing. But it was continually ranking near the bottom of customer satisfaction surveys. TTEC was brought in to fix the...