Contact Centre vs. Call Centre: 6 Key Differences and Why it Matters
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Powering Superior Support
In a real-time information world, customer service needs to keep pace with demand.
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TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
TTEC EMEA also awarded silver medal for crisis response in partnership with Volkswagen Group UK
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Streamlining the Patient Experience Pays Off
Our client wanted to create meaningful interactions for every patient experience. We helped provide the healthcare company insight into the patient experience, resulting in happier patients and an increase in net revenue
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TTEC Announces Acquisition of Serendebyte
Acquisition expands TTEC’s intelligent automation solutions for customer and employee experience.
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Insurers embrace richer CX, agility for strength and growth
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Contact Centre Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
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TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement center
New center is set to transform customer experience and drive improved loyalty, retention and advocacy
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Outsourcing vs. managed services: Knowing the difference will save you time and money
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What 2010 Can Teach Us About CX Excellence in 2020
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Managing Fraud and Social Engineering in Your CX Strategy
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Ready, Set, Go!
A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience.
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