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On May 22, 2010 an American software developer called Laszlo Hanyecz bought two pizzas from Domino’s Pizza for 10,000 Bitcoin. It’s a historic transaction because it was the first time that Bitcoin was used to buy a physical product....

Companies are facing increasing cost pressures globally. Inflation is soaring and the cost of labour continues to rise as the war for CX talent rages. Brands have to consider new operating models and are more focused than ever on transforming...

CX Strategy Guide 4 steps to accelerate contact centre digital transformation Customers and employees have a simple request -- don't waste my time. So what does it take to remove wasted effort during customer contacts? The answer is simple: A...

When customer calls are directed to voicemail – or go completely unanswered – the result is a truly frustrating customer experience. Our client, the world’s largest commercial pest control company, was experiencing this issue...

Our client, one of the biggest technology retailers in the world, was gearing up for Cyber Monday – the start of the single heaviest sales week for online businesses. We already supported this big-box retailer with around 4,000 full-time...

The challenge A company’s ability to meet customer expectations and needs is only as good as the support and resources that its associates receive. A global information and financial services company has engaged TTEC to upgrade its customer...

The Challenge A major global car maker was winning plaudits from auto buffs for the high quality of its engineering and manufacturing. But it was continually ranking near the bottom of customer satisfaction surveys. With 21 million customers...

The Challenge As more than half a year’s worth of rain fell in one three-day period, residents of numerous counties in central and northern Colorado (USA) were victims of historic flooding. In response, the American Red Cross opened shelters...

  Come for the magic. Stay for the discussion. We are also sponsoring and speaking at Seminar Hall 17. We hope to inspire you to captivate your customers after joining one (or both!) of our sessions. See details below. Speaker Sessions The...

The customer experience (CX) technology market is hot right now. The pandemic revealed just how poor most companies’ CX infrastructure is and exposed wide gaps in how companies interact with customers, especially through digital channels. As...

DENVER and NEW YORK, Nov. 5, 2019; Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc.(NASDAQ: TTEC), a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions...

This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. A while back I worked with the head of a European bank who endeavored to shift his organisation to be more commercial and customer...

This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. Customer loyalty is the product of great customer experience. And in many cases, your company’s customer experience becomes...

Free White Paper Make Your Retail CX Efforts Sing with Channel Orchestration A focus on cross channel orchestration that aligns the best channels to the right interactions enables successful digital transformation. In this strategy guide, learn 4...