Communications and Media
How we serve this industryEMEA Search Results
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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3 Ways to Drive Effortless Customer Experiences
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Skilled tech support slashes hold times by 93%
Expert associates and the right CRM drive better, faster resolutions
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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How the right tech support partner can power up your tech and comms CX
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4 CRM Trends Driving CRM Innovation
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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When the Unexpected Happens, Lean Into Resilience
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
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