EMEA Search Results

Skilled tech support slashes hold times by 93%

Expert associates and the right CRM drive better, faster resolutions

Building a Smart Claims Processing Solution

A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing

Automating Claims Boosts Accuracy

A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity

Clothing retailer meets peak holiday demands

Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

Workforce management optimisation model cuts costs an estimated €8.8M annually

Proactive Solutions approach and a culture of accountability save 40%, improve service levels 75%

Next-gen self-service contact centre improves CX and saves money

€2.3 million in savings and 85% FCR for retailer through more automatic IVR options