Communications and Media
How we serve this industryEMEA Search Results
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Skilled tech support slashes hold times by 93%
Expert associates and the right CRM drive better, faster resolutions
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Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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Automating Claims Boosts Accuracy
A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
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How the right tech support partner can power up your tech and comms CX
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3 Ways to Drive Effortless Customer Experiences
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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4 CRM Trends Driving CRM Innovation
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails whilst raising associates’ confidence and productivity
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Clothing retailer meets peak holiday demands
Come holiday time our client was noticing a phone system dilemma, their outdated system failed 3 times in one year. To help we migrated the client to a Cisco® enterprise solution spanning two data centres.
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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Next-gen self-service contact centre improves CX and saves money
€2.3 million in savings and 85% FCR for retailer through more automatic IVR options
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