Omnichannel
Omnichannel is a cross-channel customer engagement strategy that businesses utilize to improve the customer experience.
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Accelerated training results with RealSkill learning
An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
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Saving Cyber Monday sales
Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
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Skilled tech support slashes hold times by 93%
Expert associates and the right CRM drive better, faster resolutions
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4 CRM Trends Driving CRM Innovation
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Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
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When the Unexpected Happens, Lean Into Resilience
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Telkom South Africa Creates a Roadmap for Long-Term Success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap
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TTEC Expands Global Digital Literacy Efforts with UK Launch of Digital Dev Academy
Programme addresses the UK's critical digital skills gap through community-focused education to improve workforce readiness
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Providing Rapid Contact Centre Assistance During Disaster Relief
After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.
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TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
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Social Learning Technology Drives Faster Results
Our client was looking to improve upon their customer happiness. Our solution was a holistic blend of interactive technology and custom content built around their core operational metrics
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