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Understanding where your customers are and how to reach them in a seamless fashion is the cornerstone of any modern customer experience. Unfortunately, by the time a customer typically reaches your contact centre it means you have failed to...
DENVER, March 1, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has agreed to...
VoiceFoundry, a TTEC Digital company, expertise is focused on the Amazon Connect portfolio of services. As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, VoiceFoundry, a TTEC Digital company, knows...
The Challenge A global logistics company wanted to grow the incremental turnover generated from its embedded base of small and medium-sized business (SMB) customers. For years, it had outsourced some of its sales operations to TTEC and it turned...
London, 18th October, 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
LONDON, 14 November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic...
London, 28th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...
London, 26 February 2018 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands...
We’re a cloud contact centre partner that provides the solutions you need to deliver agile, omnichannel, and scalable customer and employee experiences Cloud-based omnichannel CX platform: Take control of your...
Optimisation of customer experience architecture has been a priority for companies in 2020 given the effect the year has had on buying habits, customer needs and workforce logistics. Personalisation, automation at scale and cross-channel...
Employers, industry analysts, and researchers agree: remote work is here to stay. Enhancing the productivity, efficiency, and engagement of remote employees will be a key competitive differentiator and growth driver over the next few years....
When we last touched base on 31st Dec. 2020, the UK ended its transition period from the EU, closing one chapter of Brexit and opening another. A month later, the immediate consequences of Brexit are hitting the public during a critical standpoint...
Challenge Customer support volume and associated costs were on the rise for a leading business services provider. It did not have a formalized system in place to truly understand customer issues and prioritize corrective actions. The company...
Contact Centre Technology Every channel In sync All the time Omnichannel technology that delivers personal CX at scale. REQUEST A DEMO Omnichannel optimisation Your customers expect to seamlessly move from one channel to the next without having to...
Drive business results with omnichannel CX Technology Imagine if you could enable internal systems to operate seamlessly together to deliver frictionless technology experiences for employees and customers across every channel...
TTEC DIGITAL Powering digital experience transformation The CX expertise and technology you need to deliver seamless customer and associate experiences. VISIT TTEC DIGITAL Creating moments that matter throughout the entire customer journey...
TTEC DIGITAL Powering digital experience transformation The CX expertise and technology you need to deliver seamless customer and associate experiences. VISIT TTEC DIGITAL Creating moments that matter throughout the entire customer journey...
Customer expectations are always changing, and these needs are being met with a wider range of channels and technology than ever before. Now, all of these interactions, touchpoints, events, and transactions are becoming part of a growing Customer...
What is Information Technology Outsourcing (ITO)? Information Technology Outsourcing is the transfer of ownership of some, or all information technology processes or functions to a service provider. Additional Information Technology Outsourcing...
BELFAST, October 10, 2018 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most...