CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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Answering the Call
World's largest pest company unified their phone system and increased revenue
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3 Ways Contact Centres Can Create Kickstart Digital Experiences
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3 Must-Have Factors for Successful Long Term Remote Workforce Management
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Get the message from banking customers yet?
Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help.
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Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre operations amidst uncertainty and change
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Saving Cyber Monday sales
Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
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Experience Matters
In a world where the competition is just a click away, the experience your customers have with your brand will demonstrate how important they are to you.
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The ROI of CX outsourcing
4 ways to drive growth working with a customer experience outsourcing partner
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Building a Smart Claims Processing Solution
A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
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Expert B2B collections approach recovers €5M in 90 days
A humanised collections strategy delivered fast results
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