Insights from speech analytics help grow monthly sales by 65%
TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
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Information Technology Outsourcing (ITO)
Information Technology Outsourcing is the transfer of ownership of some, or all information technology processes or functions to a service provider.
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EMEA Newsroom
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2021 Black Friday guide: 5 CX strategies for retailers this holiday season
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Accelerated training results with RealSkill learning
An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support
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About Us
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Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation
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Digital Outsourcing
Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
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CX Optimised Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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Data insight reduces churn and decreases costs
B2B company identifies key customer pain points and proactively deflects call volumes.
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eNPS at contact centre jumps 21% with interactive AI training bots
Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report