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ENGLEWOOD, Colo. and LONDON, Feb. 15, 2022 /PRNewswire/ -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), today announced a partnership with PCI Pal (LON:PCIP), a global provider of cloud-based secure payment solutions. PCI Pal, one of the...
Thriving in the new normal means deploying the right technology at the right time to unlock effortless experiences and meet customer expectations. But not everyone is there yet. Findings from McKinsey revealed that more than 60 percent of...
The at-home environment has put digital, convenience and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital...
Data Sheet Workforce Engagement Management Learn how our unified enterprise-wide WEM Solution can help you manage your most important customer experience asset – your employees. Download our WEM Data Sheet Get Started We...
Highly scalable, all-in-one cloud customer experience platforms Highly scalable, all-in-one cloud customer experience platforms. Today's customers have more choices than ever. If you don’t create a positive connection with...
Managed Cloud Contact Centre and Consulting services When every brand is just a click (or finger tap) away, providing unparalleled customer support and service is the only way to edge out the competition. The first step to making customers...
Reduce cost to serve and customer effort It's critical to create personalised, customer-centric experiences. To do so, the right technology and infrastructure is essential. There are many benefits of a cloud contact centre,...
As the crisis COVID-19 crisis subsides, contact centre leaders are focusing on gaining efficiency and cost-savings momentum while also improving customer and employee experiences. Organisations are rethinking their operations by doubling-down on...
The digital transformation of contact centres has been accelerating at a pace never seen before – jump-started even further by the pandemic. The trends spurred by the pandemic aren’t going anywhere any time soon. Customers want...
DENVER, April 6, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC) a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...
Higher CSAT at Lower TCO Increase customer satisfaction, grow revenue, and reduce costs all at the same time. Yes. It is possible. You just need to reframe how you think about it. Forward-thinking companies view customer experience...
DENVER, July 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft...
LONDON and DENVER, Sept. 7, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional...
What is Contact Centre as a Service (CCaaS)? Contact Centre as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and...
DENVER, Oct. 28, 2019; -- TTEC Holdings, Inc.(NASDAQ: TTEC), a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's...
London UK, 21st March 2019 - TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most...
The latest edition of the CX Pod Europe has just been published. This is our TTEC EMEA podcast and you can find it on all the usual podcast apps, or just listen online here. In this episode, Ivan Kotzev from the industry analyst firm Nelson Hall...
TTEC EMEA has been a partner of Upstream Works for many years. Upstream Works has spent the past 15 years innovating how contact centres function. Their software is known for being focused on real business problems and they take pride in the fact...
Work smarter, better, and faster with our WFO Software As customer demands rise, meeting these demands and improving the customer experience needs to be balanced with managing employees and operational costs effectively. Our Workforce...