Insights from speech analytics help grow monthly sales by 65%
TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
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About Us
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2021 Black Friday guide: 5 CX strategies for retailers this holiday season
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Digital Outsourcing
Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
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Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation
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Data insight reduces churn and decreases costs
B2B company identifies key customer pain points and proactively deflects call volumes.
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CX Optimised Video
Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
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eNPS at contact centre jumps 21% with interactive AI training bots
Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
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Saving Cyber Monday sales
Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
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Answering the Call
World's largest pest company unified their phone system and increased revenue
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