
Insights from speech analytics help grow monthly sales by 65%
TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
Learn moreInsights from speech analytics help grow monthly sales by 65%
TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
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Learn more2021 Black Friday guide: 5 CX strategies for retailers this holiday season
Learn moreDigital Outsourcing
Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
Learn more about this termDeliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation
Learn moreData insight reduces churn and decreases costs
B2B company identifies key customer pain points and proactively deflects call volumes.
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Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
Watch the videoeNPS at contact centre jumps 21% with interactive AI training bots
Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
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4 megatrends shaping the future of customer and employee experiences
Read the trends reportTop 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends reportSaving Cyber Monday sales
Our client was using two outsourcing providers. One provider experienced a critical decline in systems performance. We were able to stand up 3,000 associates in 36 hours.
Learn moreAnswering the Call
World's largest pest company unified their phone system and increased revenue
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